Out of credits
What happens when your workspace runs out of credits, what still works, and how to get going again.
ForAll users
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When there aren't enough credits for an AI action, Yori stops before the work starts and tells you why. Nothing is lost, and the rest of your workspace keeps working.
When credits are running low
With only a few credits left, Yori runs fewer chat replies at the same time, about one for each credit you have left, so your balance can cover them. If you start more, the extra reply waits until one of the others finishes. If it's still waiting after about a minute, it stops, and you can send your message again once your other replies are done.
What still works
Running out of credits only pauses AI work. You can still:
- Open projects, read chats and review earlier replies
- Create projects and upload files
- View and edit your Canvas documents, Brand Profiles, Audiences and other knowledge by hand
- Change settings and manage people
- Check your balance in Plans & credits and Usage
What stops
These actions need credits, so they won't run until credits are available again:
- New replies in project chats
- Creating a Brand Profile or Audience with AI, and AI edits or regeneration
- Generating images
- Generating Services
- Automation runs. A run that stops for this reason shows Ran out of credits.
What you'll see
The message depends on why the action couldn't run. In a chat, it appears in place of the reply. Some messages include a View plans & credits button that opens Plans & credits in Settings.
| Message | What it means | What to do |
|---|---|---|
| "You're out of credits. To keep using AI, upgrade to Pro or ask a billing admin to. You can still view your work, create projects and upload files." | Your Free trial credits are used up or have expired. | A billing admin upgrades to Pro or Business. |
| "You're out of credits. Your monthly credits reset on 1 Nov 2026. A billing admin can add more credits in Plans & credits." | Your Pro or Business workspace has used all its credits for this period. | Wait for the reset, or a billing admin adds extra monthly credits or buys a top-up. |
| "You're out of credits. Your plan has ended. A billing admin can restart it in Plans & credits." | Your Pro or Business plan was cancelled and has now ended, so no monthly credits are coming. | A billing admin restarts a plan. See Plans and features. |
| "You're out of credits. Your last payment didn't go through. A billing admin can pay it in Plans & credits." | A payment for your plan failed, so monthly credits are paused. | A billing admin pays the outstanding invoice. See Plans and features. |
| "You're out of credits. You've reached your monthly cap. Ask a billing admin to raise or remove it." | A billing admin has set a monthly credit cap for you, and you've reached it. | Ask a billing admin to change your cap, or wait until it resets. |
| "This workspace has no credits right now. A billing admin can add credits in Plans & credits." | The workspace has no credits it can use. | A billing admin opens Plans & credits and chooses a plan or adds credits. |
| "This workspace is paused. Ask your Enterprise admin to turn it back on." | Your Enterprise has paused the workspace. | Contact the Enterprise that supports your workspace. |
Get going again
If you're a workspace admin
- Select Settings in the sidebar, then Plans & credits.
- Check Credits available and the reset date in the top right of the card.
- Choose one of these:
- On the Free trial, select Upgrade to Pro, or upgrade to Business from its card.
- On Pro or Business, buy a one-off top-up in Buy more credits. Credits are added as soon as payment is confirmed.
- On Pro or Business, add extra monthly credits from your plan's card. The increase starts straight away.
- Wait for your monthly credits to reset on the date shown.
- Go back to your chat and send your message again.
For step-by-step help, see Add more credits and Plans and features.
If a team member has hit their own monthly cap, change it in People. See People and roles.
If you're a member
Members can't buy credits or change the plan. Plans & credits shows "To get more credits, ask a billing admin to buy them for the workspace." Ask a billing admin to add credits or change your cap. Once they have, send your message again.
Partner workspaces
If an Enterprise supports your workspace as a partner, your workspace has a monthly credit limit set by that Enterprise. You may see one of these messages:
| Message | What to do |
|---|---|
| "You're out of credits. Ask your Enterprise admin to raise this workspace's monthly credit cap." | A Partner Owner or Admin can use Request more credits in Plans & credits, or you can wait for the monthly reset. |
| "You're out of credits. This workspace has reached its monthly credit cap. Ask your Enterprise admin to raise it." | As above. |
| "Your Enterprise has used all of its credits for now. Ask your Enterprise admin for more." | Contact the Enterprise that supports your workspace. |
If you have credits of your own, such as purchased credits, Yori uses them after your workspace credits run out. See Partner workspaces funded by an Enterprise.
Good to know
- Yori checks credits before an AI action starts, so a blocked action doesn't use any credits.
- Trial credits expire one month after the trial starts, even if you haven't used them all.
- Top-up credits last 12 months from purchase. Monthly credits reset each billing period and don't carry over.
- If you cancel a paid plan, you keep your plan and credits until the end of the billing period. After that, a billing admin can restart a plan from Plans & credits. See Plans and features.